Customer Success Program (CSP)

We’re behind you all the way

Our dedicated Customer Success team is here to help you obtain maximum ROI from your FileBound solution. We listen, we troubleshoot, we consult. Most importantly, we connect our customers with the best practices and resources needed to drive results.

The Foundation for Customer Success

We stand behind the belief that our products are the best document and work management software solutions in the industry, and we pride ourselves on their high level of accessibility and usability. But we know that any system is only as good as its inputs and level of adoption

We designed our Customer Success program to help you capitalise on your investment and complement our cloud solutions with real human connections. Our Customer Success team members aren’t salespeople – they’re here to listen to your needs, accelerate user adoption and leverage best practices to help you get the most out of our software.

To help our clients achieve maximum business benefit, the Customer Success team leverages tools and services including:

  • Customer Success Programs: Engages the core team to plan a detailed schedule of engagement, encouraging continued adoption, value and expansion.
  • Customer Success Reviews: Are conducted with our customers, to review the existing implementation, provide accountability and collaborate on future solution expansion.
  • Implementation Services: Engages our Solutions and Implementation Consultants to design and implement a custom solution to quickly realise ROI and accelerate adoption.
  • Technical Services: Engages our Technical Consultants to model custom solutions specific to your business needs.
  • Virtual User Conferences: Provides the opportunity for end users and receive business updates, product tips and advice from the FileBound Australia Team.